Service Desk Technician

Entry Level, Network, Technician, Technology, Telecom, Telecommunications
Adelaide, SA, AU, 5000
January 5, 2024
Full Time
Apply Now

Job Description

  • Opportunity arisen due to internal promotion
  • 1st line support for end users
  • Great entry level role within our IT department

 

REF:  SF55399

 

About the role

To provide 1st point of contact / 1st line support for end users on the Babcock Corporate Computing Environment (Picasso) with a focus on performance against service level agreements. Service Desk technicians will provide direct support to end users and act as additional support for the broader IT team. This is an entry level position which offers opportunities to develop and grow in our organisation. 

 

Ideally you will have

Flexible attitude with proven experience working in a Service Delivery environment to ensure requests are logged, updated and closed to agreed SLA’s. Knowledge of the ITIL environment and processes will see you resolve problems/queries relating to PC’s, laptops, printers, LAN, Videoconference, and other IT and telecommunications systems.  You will be comfortable working across a multi-disciplined IT environment and can apply innovative strategies: including identifying and recommending solutions to various practices.

 

You will also need to be available on a rotating roster:  4 days on 4 days off – 10 hour shifts (this includes weekends).  For half of the year the hours are 5am until 3pm and for the other half 7am until 5pm to ensure business needs are met nationally in daylight savings. You will also be compensated with additional weeks leave, taking it to 5 weeks annual leave per year!

 

Your future at Babcock – what we offer you 

  • We provide an agile work environment where you’re able to work onsite and remotely, and to set you up for this we provide a laptop and working from home kit if required, in addition we offer a compressed week which can provide you even more flexibility;
  • Our work life integration policy brings together leave entitlements which include annual leave, wellbeing leave, paid parental leave, defence reservist leave plus more;
  • We will provide you with a supportive and engaging environment where you can grow your career, supported by our capability framework plus ongoing access to self-led learning modules through LinkedIn Learning and access to study leave;
  • You’ll have access to beRewarded which will provide you with endless discounts across retail, health, entertainment, travel and much more, plus novated leasing options and corporate shares plan;
  • Your wellbeing is supported through our online wellbeing program Munch, Mind, Move, Money, access to our employee assistance program plus you can access two days annually from your personal leave as wellbeing days;
  • You’ll be able to participate in our weRecognise program which is an opportunity to recognise the outstanding work our people do each and every day in living our principles which are Be kind, Collaborate, Be Curious, Think Outcomes, Be Courageous and Own & Deliver

 

Who we are 

Babcock International Group, the aerospace and defence company, has been trusted to deliver bespoke, highly skilled engineering services for over a century.

 

Across Australia and New Zealand, Babcock has grown to a team of over 1,300 talented people, and we are on a path of continued growth and expansion. We operate across sectors such as defence, commercial marine, aviation, airports, communications, emergency services and engineering consultancy. To provide you some local context, some of the programs our team are proud to be a part of involve:

 

  • Providing emergency medical and search & rescue aviation services through our Aviation & Critical Services business;
  • Designing and supporting key systems for submarines and surface ships through our Marine business;
  • Providing fleet wide through life support and asset management services for Navy customers;
  • Managing critical assets for a range of sectors through our Land Business.

 

So, if you would like to join us and help create a safe and secure world, together, please apply via the ‘Apply Now’ button below.

 

To learn more about us visit www.babcock.com.au

 

We welcome applications from candidates from all backgrounds and experience however, due to the defence orientation of this role, the successful candidate must be eligible to obtain Baseline Security Clearance, as defined in the AGSVA guidelines.

 

Please note, should your application progress you may be required to complete pre-employment checks. These checks may include but not limited to, reference checks, police check, security check, qualifications and right to work.

 

Babcock Australasia is a Circle Back Initiative Employer – we commit to respond to every applicant.

Related Jobs