Operations Director – Immigration

May 26, 2023

Job Description

  • Make a positive difference every day in this key leadership opportunity
  • Contribute to the business goals by delivering an efficient and effective National Operation of Immigration sites
  • Implement at an Executive Management level in the achievement of the Immigration Detention Values

About you
You are an engaging, and impactful leader with the ability to influence and inspire at all levels. You have passion for innovation, and a strong people centric focus. You are collaborative and consultative, allowing you to build strategic relationships quickly and easily, and you have a firm belief in enabling and encouraging others through role modelling and guidance. You are decisive and resilient, a creative and analytical thinker, and you thrive on solution delivery and adding value in a commercially orientated environment. You demonstrate integrity in all that you do, with a strong alignment to Serco’s Values of Trust, Care, Innovation and Pride.

About the role 
As the leading provider of immigration services. Our services include managing detention centres, transporting and escorting people locally, domestically, and internationally, and providing support services for people while their immigration status is being resolved with government immigration departments.

Reporting directly to the Managing Director, Justice and Immigration, you will provide overall leadership and strategic management of the Immigration contract. Your primary focus will be on bringing innovation and dedication to the Immigration contract and instilling a culture of compliance, integrity, and operational excellence, customer service, and continuous improvement. You will utilise your previous experience in similar positions and industries and be held accountable for ensuring that the contract terms are met within all facilities, ensuring contract compliance at all times.

To be successful in this role, you will have:

  • The highest levels of personal integrity and ethical behaviour.
  • Relevant tertiary qualifications and Post-Graduate studies in relevant related field.
  • At least 10 years’ experience in an equivalent Senior Management position.
  • At least 20 years’ experience in Immigration or justice or related industry.
  • Demonstrate continuous industry knowledge development.
  • Extensive operational experience and knowledge in Immigration/Corrections/Justice industry and or a similar related environment.
  • Superior stakeholder management skills that enable the successful influence and negotiation with internal and external counterparts.
  • Superior negotiation skills and the adaptability to engage and influence others.
  • High level of resilience and the ability to remain level-headed and objective in high stress situations.
  • Hold exceptional business and fiscal acumen, with a desire to question the ‘standard’.
  • A strong understanding in the management of media and external scrutiny.
  • Deadline orientated with accurate and timely delivery a core necessity.

This is a position of trust and responsibility and to support this we will conduct a thorough probity assessment, which includes national police check as an essential selection component for this role. Serco requires employees in this role to be fully vaccinated against COVID-19 to ensure the safety and wellbeing of our people. Please consider this requirement when submitting your application.